App / Casino
567db has put together this FAQ so you can find answers without waiting in a queue. Whether you need to sort your wallet, check a transaction, or understand how to reach our support team, the answers below cover the questions we hear most from Bangladesh.
This page answers the specific questions that come up most often — account access, wallet deposits using Rocket and Upay, transaction records, and how to get a real response from our support team.
These four structural facts reflect what you can check directly inside the platform — the game categories available in the lobby, the device access paths, the language the site runs in, and the support routes published on the help page. We do not inflate these with invented numbers. What you see here is what you can verify yourself after opening your account.
4 Categories
Web & Mobile
English
2 Routes
The FAQ covers most common questions, but some account situations need a direct conversation. We publish two support routes on the site's help page: live chat and email.
Open the chat icon from any page — it stays visible on both desktop and mobile browser. Use this route for wallet questions, transaction checks and account access help. The icon does not move when you switch between the lobby and your account screen.
Send account documents, withdrawal queries or detailed account questions to the email address on our help page. Email is the right channel when you need a written record of the conversation or are uploading verification files.
The help page on 567db lists every published support route and links directly to the FAQ sections most relevant to your account. Start here before opening a chat — many account steps are explained in detail without needing to wait for a reply.
Every answer in this FAQ reflects the actual account flow and support routes that are live on the platform. We do not publish answer templates that drift away from how the platform actually works. When a process changes — a wallet step, a support channel, a verification requirement — we update the relevant FAQ answer to match.
FAQ answers reflect how Rocket and Upay deposits actually work on the platform for eligible Bangladesh accounts, not how a generic help template describes mobile wallet deposits. Local flow, local language, real steps.
Each answer is checked against the account screens that are actually live. If a step has changed, the answer changes too. We do not let FAQ content sit out of date while the platform moves on.
We do not quote processing times, limits or counts we cannot verify. Where an answer depends on a figure, we tell you where to find the current number inside your account rather than printing a number that may already be outdated.
We name only the support channels that are published on the platform help page. We do not invent a phone line or social account and call it official. The two routes we list — live chat and email — are the ones that actually connect you to our team.
Not every question needs a live agent. The FAQ is structured to handle the questions that have a clear, consistent answer — how to deposit with Rocket, where to find your transaction history, what to do if your Upay transfer is not showing. These answers do not change based on your specific account, so reading the FAQ first saves you time.
Covered in the FAQ — the deposit flow through Rocket is the same for all eligible accounts, so the FAQ answer walks you through exactly what to expect without needing a live agent.
Start with the FAQ answer on pending transactions. If the answer does not resolve it, open live chat with your transaction reference number ready so the agent can check your wallet record directly.
The FAQ explains what documents are accepted and where to upload them. If your submission has been reviewed and rejected, email support with the document attached so the team can respond with a specific reason.
FAQ covers how the lobby categories are organised and how to navigate between slots, live casino and the sportsbook. If a specific title is not loading, live chat can check for technical issues on your account.
Four things define how 567db works in practice for Bangladesh — and each one shows up before you even open a game. The wallet sits at the top of your account screen and reflects your real balance at all times. The support icon is never buried. The lobby is organised by category so you are not hunting through an undifferentiated list.
Your account balance and transaction history are shown at the top of the account screen on both desktop and mobile browser. You can check a Rocket deposit or Upay transfer without navigating away from the game you are in.
The lobby uses a horizontal category rail — slots, live casino, sportsbook, crash games — so switching between Cricket Betflash in the sportsbook and Baccarat LightFlash in live casino takes one tap, not a full page reload.
The live chat icon stays in the same corner of the screen across every page — lobby, account, game room and FAQ. You never lose access to support because you navigated somewhere inside the platform.
The FAQ is accessible directly from the help section of your account menu. It is not a separate marketing page — it is part of the account navigation so you can reach it mid-session without opening a new tab.
These questions come from real account interactions — wallet deposits, support access, account verification and lobby navigation. If your question is not here, the help page lists additional topics and links directly to live chat.
Open your account wallet and select Rocket from the deposit options shown for your eligible region. Follow the payment fields on screen — the amount, your Rocket number and the confirmation step. Once confirmed, your balance updates in the wallet. If it does not appear, check your transaction history tab before opening a support chat.
Wait a few minutes, then refresh your wallet history tab. If the transaction still does not appear, open live chat with your Upay reference number ready. The agent can check your wallet record directly. Do not send a second transfer before confirming with support — duplicate submissions can complicate the resolution.
Log in and go to your account wallet. The transaction history tab shows all deposits and withdrawals with date, method and status. Rocket and Upay transfers both appear here with their reference details. You can filter by date if you are looking for a specific payment from an earlier session.
Open live chat from the icon in the bottom corner of any page — it stays visible across the lobby, your account screen and the FAQ. For questions that need a document or a written record, use the email address on our help page. Both routes connect to the same support team — there is no separate queue for one over the other.
The verification screen inside your account shows exactly which documents are required at your current stage. Upload them directly from that screen. Accepted document types are listed on the upload page itself. If a submission is reviewed and returned, email support with the document attached so the team can give you a specific reason in writing.
Yes. The full account — wallet, lobby, live casino, sportsbook and support chat — runs in your mobile browser without a download. Open 567db in your browser, log in, and every feature including Rocket and Upay deposits is available. Availability depends on your local law and eligible region.
The help page on 567db lists additional topics and links to both published support routes. If you need a quick answer, open live chat from any page. For account-specific matters that need documentation or a written reply, email is the right route. The help page is linked from the account menu and does not require you to log out first.